Terms & Conditions

1.      Welcome to Cetona Terms and Conditions. These terms and conditions apply to the use of www.cetona.co.uk. By accessing this site and/or placing an order you agree to be bound by these terms. Please read these terms and conditions carefully before placing an order.

2.      The www.cetona.co.uk website is operated by Cetona.

3.      We reserve the right to change these terms and conditions at any time.

4.      Copyright

The content of the website, cards and samples are for your personal use only and you may not download the content (unless indicated), copy, distribute, transmit, reproduce, publish or commercially exploit or create derivative work from the content, cards or samples.

Unless otherwise stated the copyright and all other intellectual property rights in all material are the property of Cetona.

Any unauthorized copying, publication, reproduction or distribution is therefore prohibited.

5.      Cetona reserves the right to change the prices of our products. The prices displayed on the website will be the prices applicable at the time of ordering or those within a valid quote or contract as supplied.

6.      Reproduction of colours and images on the website are as close as possible to the products but they may vary slightly from the photographs shown. We encourage our customers to request one of our samples to understand the nature and quality of our work and to check colours. We will then provide a free digital proof of your final order. If you require a very specific colour match for part of the design, we can produce a printed proof at a cost agreed in advance.

7.      All designs are hand finished and made to order. Due to the process of laser cutting small areas may appear slightly discoloured or scorched. As all our cards are hand finished and assembled card sizes and alignments may vary slightly. The above variations are part of the manufacturing process and do not constitute grounds for complaint or replacement/refunds. The cards are delicate in design and care should be taken when handling and inserting them into envelopes - you will receive your cards in perfect condition and we cannot be held responsible for any damage caused after you have received and signed for them.

8.      Ordering and Payment

a.      For all orders using our personal quotation and order form process we require a 50% payment to be made once the order has been placed and we have your acceptance of the terms and conditions.

b.      Online orders for greetings cards, samples and giftware are paid in full at the checkout which shows the full amount payable including delivery.

c.       Digital proof copies will be provided before the final order production is commenced. Once we have written approval of the final proofs by post or email we require payment in full before production will commence. Please be aware that we cannot be held responsible for any errors in client supplied information on the final approved proof.

d.      Due to the custom nature of the stationery once an order has been accepted for production based on the approved proof you will not be able to cancel the order or be offered any refund unless defective. Any claim will be limited to the value of items ordered and Cetona do not accept liability in respect of any consequential losses.

e.      For non-bespoke orders cancelled before final proof there is no cancellation charge. For non-bespoke orders that have had a final proof produced but no print or laser cut work has been produced there will be a £50 administration fee.

f.        For bespoke orders the agreed design fee is paid in advance of any design work commencing. If you cancel before the final proof designs are agreed, we will refund a proportion of the design fee commensurate to the work produced to date.

9.      Delivery

a.      Your order will be sent by Royal Mail or courier and carefully packed by us. Delivery charges will vary depending on the items ordered and service selected.

b.      Please check your delivery on arrival for any damage and notify us immediately of any issues and in writing within 7 days. Damage or loss once delivery is accepted becomes the responsibility of the customer.

c.       Please allow for any delays in ordering/delivery beyond our reasonable control.

10.  Returns

a.      If for any reason you are unhappy with your products when they arrive please get in touch as soon as possible and we will do everything within our control to rectify.

b.      If any errors are found to be our responsibility outside of the understood handmade nature of the items in point 7 above, we will work with you to replace and rectify as soon as we can.

c.       For any of our personalised stationery items due to the custom nature of the items returns will not be possible.    

d.      For non-personalised items and gifts, we accept returns within 14 days of delivery. You must return the goods to us in unused and undamaged condition within another 14 days. Please inform us by email or telephone that you wish to return your item(s).

e.      You are responsible for the cost of returning the item(s) to us. We will refund the cost of the item and original postage costs.

f.        Refunds will be processed within 10 days of receipt of goods.

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through cetona.co.uk or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Personal information we collect

To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

Why we need your information and how we use It

 

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as  providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

 

Information Sharing and Disclosure

 

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

 

Data Retention

 

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.

 

Transfers of Personal Information Outside the EU

 

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud and OneDrive are Privacy Shield certified.

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information.

 

While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

  • Object. You can object to (i) processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact us

 

For purposes of EU data protection law, I, Drea Cahill, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dreacahill@cetona.co.uk. Alternately, you may mail me at:

Drea Cahill, 33 Park Road, Hartwell, NN7 2HP.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies - These are cookies that are essential to the operation of our website.

  • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website. This site uses Google Analytics for more information see here www.google.com/policies/privacy/partners/

  • Functionality cookies - These cookies are used to recognise you when you return to our website.

  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.

  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.

  • To see our most popular sources of business.